Refund Policy

We thank you and appreciate your purchase with us. We are committed to ensuring your satisfaction with any product you have ordered from us. If the product you have ordered from us is not received in good condition, is damaged, or defective, a complaint should be lodged within 24 hours. We are responsible for what we sell. If you are not completely satisfied with your purchase, you can return the items to us within 3 days of delivery. Please read the policy, conditions, and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or reader's offer advertisements.

The order may be cancelled before shipment due to any of the following reasons:

The specific product is out of stock.
The order could not be shipped within the specified timeline.
On customer's request.
The shipping address is not serviceable.
Any other reason beyond the control of Hindved Healthcare.

Note: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to another, etc., products would not be applicable for return. Please consult with the doctor before buying the product.

Order Cancellation Before Dispatch: If the order is cancelled before dispatch, a full refund will be credited within 7 - 10 days.

Order Cancellation After Dispatch: Refund will be made after deducting the shipping/freight charges or INR 500, whichever is higher only.

How to raise a dispute for an order? Please connect with our customer care via email or call. Please raise your return complaint by emailing us at info@hindvedhealthcare.com. The customer care team will validate the request by checking the timelines, product type, warranty terms, etc., and shall take the request for refund or exchange.

Ensure to collect the return address from Hindved Healthcare customer care.
Pack the product properly and label the product with the order number, return address, and your address.
Follow the instructions of customer care carefully for packaging and returning the product using courier services.
Ensure that the AWB/tracking number is shared with Hindved Healthcare customer care.
The order shall be considered for refund only if the seller receives the product in the same condition as it was received, i.e., all original packaging and billing.

Caution: Please ensure to pack the product properly before handing it over to the courier.

Exclusion: A refund can be refused if the following conditions are met:

The product is completely broken and unusable or with scratches or incomplete as per the seller's claims from the customer.
The order returned does not accompany all the freebies which were serviced along with the order.

Please Note: hindvedhealthcare.com is not liable to pay any penalty or compensation to the customer for cancellation of any order for the reasons mentioned above.

Refund Timelines:

Pay Mode	Refund Mode	Refund from the date of cancellation of order
Credit Card	Credit Card	7-10 Working Days*
Net Banking	Banking Account Online Transfer	7-10 Working Days*
Debit Card	Bank Account Online Transfer	7-10 Working Days*
COD - Cash On Delivery	Hindved Healthcare Cheque	10-15 Working Days*

Note: Working days are Monday to Saturday, excluding holidays.

Please note: You can check the status of your refund in Your Account on the order’s summary page.

We will process the refund after receipt of the product by Times Internet Limited or its business partner. Refund will be credited within 7 - 10 days based on the mode of payment of the order. Refund processed through Credit Card/Debit Card will reflect in the next Credit Card/Bank statement.
Refund Cheque will be issued in the billing name unless otherwise advised by customers.
In case the refund Cheque is lost by the customer, the Cheque will be reissued in 15 days on the receipt of an affidavit.
In case of incorrect name on the refund Cheque, a new Cheque will be reissued in 15 days on the receipt of the original Cheque from the customer.
If your refund doesn’t appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.

Replacement of the Product –

Order Received & Found Damaged (after opening the parcel): Send the photograph attached (of the damaged parcel box as well as the product) to the e-mail info@hindvedhealthcare.com within 24 hours of the receipt of goods. The order will be replaced with shipping cost, only if the default is from our end/courier.

Further, your replacement order will be dispatched within 48 hours of the returned order received in our warehouse and approved by the QC team. However, a full refund (excluding the shipping/freight charges) will be credited within 7 - 10 days only if the payment has already been made, and the product ordered is out of stock and we cannot ship the products back to you.

Note:

Replacement & refund are subject to QC approval.
If QC fails, no replacement or refund will be entertained.
No replacement will be initiated for damaged freebies received at the customer end.
In case of any missing freebies in any order received at the customer end, freebies will be compensated in your next purchase only.

Wrong Shipment Delivered:

If the wrong product or wrong flavor is delivered, the order will be replaced free of cost, but no refund will be initiated for the same.
Send the photograph attached (of the wrong parcel box as well as the product with the invoice) to the e-mail info@hindvedhealthcare.com within 24 hours of the receipt of goods.
In that case, your replacement order will be dispatched within 48 hours of the returned order received.
However, a full refund (including the shipping/freight charges) will be made in case the payment has already been made, and the product ordered is out of stock and we cannot ship the products back to you.
In case you do not want to wait for the order re-shipment and wish to cancel the order, shipping/freight charges will be deducted.

Note: In case the correct product has been sent to the customer and the customer wants to return the same, the refund will be initiated in the following terms:

Logistics charges will be deducted if pickup has been arranged from our end.
Full refund will be made if the customer sends his shipment on his own basis (once the shipment has been physically received).

Shipping Policy

Products will be delivered within 7 working days of order confirmation.